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Refunds and Exchanges

In the event that you are not entirely satisfied with your purchase, you are welcome to a full refund or exchange. Should you wish to return your item(s) for any reason, including goods believed to be faulty, the following conditions apply:

Please return your item within 14 days of receipt of your order, unworn, unwashed, with all labels intact, and in its original condition, along with a fully completed Returns Form enclosed, to the address below. We will not accept returns of lingerie that has been worn or is returned in a soiled condition.

If you have misplaced your Returns Form, please enclose a note packaged with your returned items, stating your name, your address, daytime phone number, email address and the reasons for returning your item(s).

Please return goods to:

Baby Grand UK
P. O. Box 37893
London SE23 3PX
United Kingdom

It is very important that, for hygiene reasons, all briefs must be tried on over your own underwear. We will only refund or exchange goods that are returned to us in perfect condition. Please take care when unpacking and repacking your goods.

Baby Grand do not refund or exchange machine washed items. We will only accept returned garments subject to compliance with their specific care instructions.

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