What payment methods do Baby Grand accept?
Can I buy without a credit/debit card?
Do you store my credit/debit card details?
Can I order from outside the UK?
If you have any further questions regarding shopping in our online boutique, please consult our Customer Services section, or email 
with your query.
Step 1) Browse the Baby Grand Online Boutique to view our collection and then click the 'Add To Cart' button on each item to add it to your shopping cart. Once you have reviewed all of the items in your shopping cart, and you are ready to pay for your purchase, please click the 'Check Out' button.
Step 2) At this point, you can proceed either with or without creating a Baby Grand customer account. If you are a new customer, you will need to fill in your billing and delivery details, which will only take a few minutes. Please rest assured that all of the personal information you provide us with is kept strictly private, as is detailed in our Privacy Policy.
Step 3) You will then be transferred to Paypal's website where your credit/debit card payment will be processed. Once this step has been completed, you will be returned to the Baby Grand website.
In the event that you are not entirely satisfied with your purchase, you are welcome to a full refund of the value of your goods, or an exchange, subject to our Terms and Conditions. You may return items no more than 14 days after the date you receive them. We only accept items returned unworn and in their original condition, with all labels intact.
For hygiene reasons, we do not accept returns on briefs. We also do not offer refunds on bespoke or custom made garments, or on any of our pasties and nipple covers. For all other items, please click here to view our Refunds and Exchanges policy in more detail.
What payment methods do Baby Grand accept?
For online payments, we accept all major credit and debit cards, including the following:
Can I buy without a credit/debit card?
If you would prefer to buy from our shop without using a credit/debit card, you can pay by cheque or postal order in British Pounds only. To do so, please download a Mail Order Form by clicking here. Complete the form and send it by recorded mail, along with your payment to our address (stated on the form). We will contact you by your preferred method to confirm that we have received your payment.
Do you store my credit/debit card details?
No. Baby Grand do not handle your credit or debit card details at any point of a transaction. All credit and debit card transactions are processed securely by Paypal. Please click here to read more about our website's Security Policy.
Can I order from outside the UK?
We are able to ship to overseas customers. The cost of shipping varies according to the country we are sending the package to. Please note that all shipments to be sent outside the UK may be subject to import duties and taxes, which are levied once a shipment reaches your country. Click here to view Dispatch and Delivery information for both UK and overseas customers.
Please allow 21 days from the date your payment clears for your package to arrive. Please click here to view our Dispatch and Delivery information in more detail.
Yes. When we send you an email to confirm that your order has been dispatched, we will also provide you with a number which will allow you to track your order in transit.
How can I expect to receive the the goods?
All items purchased from our website are dispatched with complimentary gift wrapping, including tissue, ribbon and a gift tag. We can include a beautifully handwritten personal message to your order, if it being delivered directly as a gift. This option can be composed and purchased at the check out stage of your order, if buying online, or you can add it to the Special Requirements section of your mail order form.
Is my personal information kept private?
Baby Grand is committed to maintaining your privacy. Any personal details you submit to us will not be shared with third parties. Click here to view our full Privacy Policy.